Unlike other agents, we really do offer the personal service. We will meet you at the time and place that suits you, as we value you as the life-blood of our business.

With uncertainty in the housing market, renting can often be the best thing to do.

• the Internet. All our properties are listed on Rightmove, the UK’s largest portal.
• Keep in touch with us. If you want a property quickly then leave your details and requirements with us.
• Register! Get on our mailing list and we’ll alert you of new properties.
• Be persistent - Rental properties go quickly, so phone everyday if you want to keep the latest news about what's available.
• Private Landlords do not have to subscribe to any professional body or code of practice, so it is worthwhile asking for references from past tenants before signing a lease agreement.
• For an agent to help you find the right property, you need to be honest and realistic about your budget and requirements. If you have "ruled out" a particular style of property or location then say this. If you have viewed properties through another agent then give this feedback to all of the agents you are using to help them refine their search. Agents like to hear that you are viewing properties as its evidence that you are serious tenant to be.

• You will have to pay a deposit before moving in to a rental property. This is usually in the region of 1 month’s rent and will be paid prior to commencement of the tenancy.
• You will also have to pay an application fee
• Do not pay any Agent an Application Fee before you have found a suitable property and you wish to apply for a tenancy.

We recommended that the deposit is held by the letting agent whether they are managing the property or not. Your security deposit is held in a securely bonded client account for the term of your tenancy. It is held as security against your obligations to your Landlord under the Tenancy Agreement. At the end of the tenancy we will undertake a final inspection to make an assessment of any unfair wear and tear. When your obligations have been settled your deposit will be sent to you by cheque to your forwarding address.

When you find a property you like, you will need to provide references, a deposit and be prepared to undertake ID and credit reference checks. This is to confirm your suitability as a tenant and your ability to meet the financial commitments. Referencing normally takes a few days, but you will need to provide all requested information in full to avoid any delays and risk of losing the selected property.

Our processes are the slickest in the Industry. We will ask you to download our online application or send it to you via email. The application procedure is as follows

• APPLICATION FORM - Please fill out ALL sections of the application form, if it doesn't apply to you, put N/A
• CREDIT HISTORY - This will tell us if you have any Bad Credit History, CCJ's or Bankruptcy. If you do, we will need a Guarantor to act on the Tenancy
• PROOF OF ID - Copy of your Passport or Driving Licence
• PROOF OF INCOME - 2 months wages slips are required. If the rent is more than 40% of your annual income, we will need a Guarantor
• PREVIOUS LANDLORD - We will collect a verbal reference, so we will need your previous landlords name and number
• GUARANTOR - We will require a Guarantor if you are a student, or you are not in permanent Full Time employment. If a Guarantor is required, we will need the Guarantor to fill out an application form and provide wage slips or mortgage statement, so please ask them first.

The application can be quicker if necessary.
If the application is successful, we will arrange to meet to sign documentation and agreements.

Agents normally use credit referencing companies to carry out checks and provide a recommendation on your suitability. If you have no adverse credit history but are financially weak for the rental amount then you may be able to arrange a Guarantor. The Guarantor effectively underwrites the agreement to ensure that the rent will be paid. Your Guarantor will also need to be credit checked.

Many tenancies can be arranged within a week, but ultimately the move in date will be determined after discussion with the Landlord.

A furnished property may be offered with TV, sofas, tables, beds, curtains, carpets, wardrobes, washing machine etc Clearly there is a risk of damaging the landlord’s property, so choosing an unfurnished property and providing your own goods may be a better option.
Many of our Landlords are flexible and will remove furniture if necessary. Unfurnished properties are also cheaper to rent.

You will complete a standing order mandate before your tenancy starts so that your rent is paid us or the landlord, direct from your bank account on the same day every month. Payment of rent by any other means may incur additional administration charges

Unless otherwise agreed in writing, you are required to pay for the Council Tax or rates and all utilities including gas, electric, water, cable satellite, telephone and tv licences etc. If your property has any other form of fuel such as oil or propane gas, then you will be required to pay for that too. If you are a student you will not be required to pay Council Tax.

Your Tenancy Agreement, unless agreed otherwise, will normally be 12 months Assured Shorthold Tenancy. You should be aware that this is a legally binding contract between you and your Landlord, and one that can only be brought to an end by the appropriate Notice to Quit, or mutual consent. Reassign agreements will normally be completed after the expiry of the first tenancy.

These will be set out in your Tenancy Agreement. Your rights, and those of your Landlord are determined by the Landlord & Tenant Act as amended from time to time.

You have the right to live in their home without being disturbed. The landlord and other people cannot enter freely when they wish and must seek permission to visit – typically at least 24 hours at a mutually convenient time.
Landlords are required by law to

• carry out repairs that keep the building in good condition, keep gas, electricity, heating and water equipment up to scratch and do other agreed work.
• Undertake repairs to keep the building in good condition, keep gas, electricity, heating and water equipment up to scratch and do other agreed work.
• have a valid gas safety certificate for every gas appliance and furniture should be fire resistant.

Tenants

• are responsible for looking after their home, which includes keeping it clean, and simple tasks such as changing bulbs and fuses.
• If repairs need to be done, tenants should inform the landlord. If the landlord refuses to do them it may be possible to force them to.

A tenancy runs until it is ended by a tenant, or a landlord, through agreed surrender of the property, a notice being served, or eviction carried out. Tenants within a fixed-term can only end the tenancy during that time if their tenancy agreement says so. This will depend upon the agreed notice period.